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Q:

Service philosophy

A:

SUNLITE Optoelectronics has been adhering to the service concept of "mutual benefit, cooperation and win-win" since its establishment. The pursuit of service is to respect customers, understand customers, continue to provide products and services that exceed customer expectations, and be customers' eternal partners.

The company always firmly believes that customers are the soil on which we live, so in the whole process of production, service and after-sales China always adheres to the business philosophy of "customer first" and improves the service system, continuously strengthens pre-sale, in-sale and after-sale services, and helps customers solve various problems in the use of products in a timely manner, making customers feel great convenience. In production, we adopt advanced production and management concepts, And constantly improve its own requirements for quality and quality, and strive to bring customers safer, more in line with needs, and more cost-effective products. In the service, we will not only listen carefully to the needs of customers, but also attach great importance to customer opinions, allow customers to participate in decision-making, and treat customer opinions as an important part of customer satisfaction. Be able to do what you wantwhat customers want, and what customers want Urgent, wholeheartedly solve problems for customers, we will provide customers with free consultation and accurate solutions according to different situations of customers. Your needs are my service, and my wish is your satisfaction. Only products, as well as our sincere attitude, patient consultation, and professional solutions. After the sale, we will still adhere to our own service concept to ensure timely, comprehensive and accurate handling of problems, so that customers can be assured of peace of mind when purchasing, installation and use.

In the process of improving our service quality, we always keep in mind the three factors that make customers satisfied. Element:

1. Product satisfaction: refers to the customer's satisfaction with the quality of the product.

Second, Service Satisfaction: Refers to the customer's pre-sale, in-sale and after-sale service of the purchased products. Affirmative attitude. Because no matter how perfect a commodity is and how reasonable the price is, when it comes to the market, it must depend on the service. "After-sales service creates permanent customers".

Three, corporate image satisfaction: refers to the public's positive evaluation of the comprehensive strength and overall impression of the company.

The growth and expansion of the company is inseparable from the support of customers, and customer satisfaction is always the goal of every Olaite person Unremitting pursuit, we are willing to win the touch with professional technology and sincere attitude, and achieve success with customers

Walking together on the road, working together to achieve brilliance.